FAQ

Can we purchase top & bottom in different sizes?

Items are sold separately so you can choose different sizes for tops and bottoms.

What is the lead time?

Our items are on hand but in limited quantities per collection. Once you place an order, it will automatically be fulfilled and shipped.

Do you accept size customization?

We do not offer size customizations.

Do you do embroidery?

We can only line-up group embroideries at the moment. Wait time is 15-20 days excluding shipping. Please message us for group rates.

How long will shipping take? What couriers do you use?

We ship out from Metro Manila and our partner courier is LBC. Shipping times for NCR is 1-3 days, Luzon 2-5 days, Visayas and Mindanao 7 days. 

Do you offer same day delivery?

We offer same-day delivery with Lalamove within serviceable areas in Metro Manila. You will be shown a Local Delivery (lalamove) option at check-out depending your postal code.

Can I return and exchange an item?

We allow returns and exchange of items within 14 days of receipt. Items must be unused, brand new, without alterations, stains or damages. Tags and polybag packaging must also be intact. Items already on SALE, cannot be returned or exchanged.

To start a return, please go to https://scrub-rx.com/apps/request-exchange

For the complete instructions, please visit Return and Refunds Policy page (2 min read) : https://scrub-rx.com/policies/refund-policy 

Can I get a refund?

We can only refund item with damages in the form of store credit.